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Cancellations & Returns

A legal disclaimer

Kirthi Diamond Jewellery reserves the right to accept or reject any cancellation or return request at its sole discretion.

By placing an order on our website, you acknowledge and agree that:

  • All items are custom-made, and your right to cancel or return is limited as per this policy.

  • We are not liable for delays or failures in delivery caused by third-party logistics providers or unforeseen circumstances.

  • Legal disputes, if any, shall be subject to the jurisdiction of Ernakulam, Kerala, and governed by Indian law.

This policy is subject to change without prior notice. Continued use of the site after changes constitutes acceptance of the revised policy.

Shipping Policy - the basics

At Kirthi Diamond Jewellery, each piece is handcrafted specifically for you. To maintain the integrity and exclusivity of our offerings, we follow a made-to-order model. Please read our policy carefully before placing an order.

1. Order Cancellation

  • Cancellation Window: Orders can be cancelled any time before the product is shipped.

  • To request a cancellation, contact us immediately at:
    📞 +91 98470 86990 or 💬 WhatsApp Us

  • After being shipped, orders enter the production stage and cannot be cancelled or altered.

2. Return Policy

We do not accept returns or exchanges for reasons including but not limited to:

  • Change of mind

  • Incorrect size selection

  • Personal preferences

Returns are only accepted under the following conditions:

  • The item received is damaged, defective, or not as ordered.

3. Return Conditions

To be eligible for a return:

  • You must notify us within 48 hours of delivery.

  • The item must be in unused, original condition with all packaging and certificates intact.

  • You must provide photographic or video proof of the issue.

Once verified, we will arrange a secure return pickup via our logistics partner.

4. Refund Process

  • Upon approval of your return, you may choose between a replacement or full refund.

  • Refunds will be processed to the original payment method within 7–10 business days.

  • Refunds are not applicable for:

    • Delayed claims (after 48 hours of delivery)

    • Custom-engraved or personalized items (unless defective)

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