Privacy Policy

A legal disclaimer

Accuracy of Information: While we strive to provide accurate and current information on our website, we do not guarantee the accuracy, completeness, or timeliness of the content. We are not responsible for any errors or omissions.
Third-party Websites: Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
Liability: Kirthi Diamond Jewellery is not liable for any damages, losses, or claims arising from your use of this website or your reliance on any content provided here.
Jurisdiction: By using our website, you agree that any disputes related to your use of this site shall be governed by the laws of India, and any legal action will be subject to the exclusive jurisdiction of the courts in Ernakulam, Kerala.

Privacy Policy - the basics

At Kirthi Diamond Jewellery, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

1. Information We Collect

We collect personal information when you:

Create an account or place an order on our website.
Sign up for our newsletter or promotional offers.
Contact us through customer support, feedback forms, or other communication channels.

The types of information we may collect include:

Personal details: Name, address, phone number, and email address.
Payment details: Credit/debit card information and billing address (handled securely through our payment gateway).
Order details: Products purchased, transaction history, and shipping information.

2. How We Use Your Information

We use your personal information for the following purposes:

Order processing: To process and fulfil your orders, including shipping and returns.
Customer support: To assist you with queries, issues, or concerns related to your orders or account.
Marketing: To send you promotional materials, newsletters, and offers based on your preferences. You may opt out of these communications at any time.
Website improvement: To improve our website functionality, user experience, and to analyse trends.

3. Data Security

We implement various security measures to ensure your personal data is protected. This includes:

Encryption: Sensitive data such as payment details is encrypted during transmission via SSL (Secure Socket Layer).
Access control: Only authorized personnel have access to your personal information, and we maintain strict controls to safeguard this data.

4. Sharing Your Information

We do not sell or share your personal information with third parties except in the following cases:

Service providers: We may share information with trusted partners (e.g., payment processors, shipping providers) who assist us in running our business and delivering services to you.
Legal requirements: If required by law or legal processes, we may disclose personal information to comply with applicable regulations or court orders.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your device to help us:

Remember your preferences and login information.
Analyse website traffic and improve website functionality.
Personalize the content and advertisements you see.

You can manage cookie settings through your browser’s settings, but disabling cookies may affect some functionality of the site.

6. Your Rights

You have the following rights regarding your personal data:

Access: You can request a copy of the personal information we hold about you.
Correction: You can correct any inaccuracies in your personal information.
Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.
Opt-out: You may unsubscribe from our promotional emails by following the “unsubscribe” link in any email we send.

To exercise any of these rights, please contact us at [Insert contact email].

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements. After that, your information will be securely deleted or anonymized.

8. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.